Contact Us
Talk to us
General Enquiries: 0861 033 647
Email: customercare@denis.co.za
Tel: +27 21 528 5300
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
Find Us
Private Bag X1, Century City, 7446
Block D, The Forum, North Bank Lane,
Century City, Cape Town, South Africa,
7441
Service Providers
For assistance with
- Network applications and network related queries
- Network & non-network provider relations queries
- Maintenance and management of dental practice details (including banking details)
Contact us on
Email: thenetwork@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Medical Scheme Members
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 336 346
Email: bonitasenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 925
Email: enablemedenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 926
Email: keyhealthenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For queries on your claims, available benefit information, or specialised dentistry authorisations, contact Medshield directly on 0860 002 120 or email: members@medshield.co.za.
For assistance with
Authorisations for dental treatment in hospital or under sedation (in the doctors' rooms)
Contact us on
Tel. 0860 002 121
Email: hospitalenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 939
Email: pgenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with:
Specialised Dentistry Authorisation Request
Contact DENIS on
Tel. 0860 765 633
Email: POLMEDcustomerservice@denis.co.za
For assistance with:
In Hospital or Sedation Authorisation Request
Contact DENIS on
Tel. 0860 765 633
Email: POLMEDhospitalauthorisations@denis.co.za
For assistance with:
Hospital and Anaesthetist Claims Query
Hospital and Anaesthetist Payment Query
Contact Medscheme on
Tel. 0860 765 633
Email: POLMED@medscheme.co.za
For all hospital facility and anaesthetist claim queries, contact SAMWUMED directly on 0860 104 117.
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 932
Email: customercare@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 933
Email: thebemedenq@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00
For assistance with
Dental pre-authorisations, queries on your claims, or benefit information.
Contact us on
Tel. 0860 104 941
Email: customercare@denis.co.za
Hours
Weekdays: 08:00 - 17:00
Saturdays: 08:00 - 12:00